Getting started & care
Find the right manual before setup, charging or maintenance. Instructions must match your bike and fitted components.
Ownership and service
How can we help?
Find manuals, get help with your bike and plan your next service. Start with a topic below or search this Help Center.
View manuals
Manuals & downloads
Identify your model, model year and purchase market to find or request the correct document.
Warranty & service
Review the warranty information for your purchase market and prepare your proof of purchase before requesting support.
Repairs & spare parts
Find a store, then confirm that it can support your model. Contact G-SPEED if no suitable location is listed.
Technical support
Share your model, a clear description of the issue and any error shown on the display. Photos can help explain the problem.
Safety notices
Check the safety information relevant to your bike. Contact us if you need help identifying the applicable notice or instruction.
Frequently asked questions
How do I identify my bike model and serial number?
Check your purchase documents and the identification labels on the bike. The serial number location can vary by model. If you cannot identify it, send support a clear photo of the bike and its labels; do not guess.
Which manual should I use?
Match your model, model year and purchase market, then check the fitted component information. If you are unsure which document applies, contact support before following model-specific instructions.
Where can I find setup and care instructions?
Use the manual for your bike and its fitted components. Ask your selling dealer or G-SPEED support if a setup or maintenance step is unclear.
My bike will not charge. What information should I send?
Tell support your bike model, purchase market, charger model, indicator behaviour and when the issue started. Include any error message and a clear photo if available. Support can then direct you to the applicable instructions.
My bike will not turn on or shows an error. What should I do?
Record the exact error or display behaviour, your model and what happened before the issue began. Contact your selling dealer or technical support with those details. Do not use instructions intended for a different model.
How do I request warranty support?
Start with the warranty information for your purchase market. Have your model, serial number, proof of purchase and a description of the issue ready, then contact your selling dealer or G-SPEED. Eligibility is assessed under the applicable terms.
What if I cannot find my proof of purchase?
Ask the retailer that sold you the bike for a copy of your receipt or invoice. Tell support which purchase records you have available; do not assume eligibility before your case is reviewed.
How do I arrange a repair?
Use Find a Store to locate a service provider, then contact it before visiting. Confirm support for your model, the work required and appointment availability. If none is listed, contact G-SPEED for assistance.
How do I find a compatible spare part?
Send support your bike model, model year, purchase market and photos or identification details of the existing part. Confirm compatibility before ordering; availability and fit can vary.
Can I test ride a particular model?
Use Find a Store, then contact the location to confirm the model, frame size and test-ride availability before visiting.
What if there is no store near me?
Contact G-SPEED with your country, city and the help you need. An empty map does not confirm local service availability; support can advise on the next step.
What should I include when contacting support?
Include your model, purchase market, serial number if available and a concise description of your question. For a service request, have proof of purchase and relevant photos ready. Never send passwords or payment card details.
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